Part of the overall mission of the ProCredit group is to set standards in the financial sectors in which we operate. We want to make a difference not only in terms of the target groups we serve and the quality of the financial services we provide, but also with regard to business ethics. Our strong corporate values play a key role in this respect. Six essential principles guide the operations of the ProCredit institutions:
These six values represent the backbone of our corporate culture and are discussed and actively applied in our day-to-day operations. Moreover, they are reflected in the ProCredit Code of Conduct.
We also ensure that requests for loans are evaluated in terms of the applicant’s compliance with ethical business practices. No loans are issued to enterprises or individuals if it is suspected that they are making use of unsafe or morally objectionable forms of labour, in particular child labour.
Another aspect of ensuring that our institution adheres to the highest ethical standards is our consistent application of best practice systems and procedures to protect ourselves from being used as a vehicle for money laundering, the financing of terrorism or other illegal activities. Staff members are trained to apply the “know your customer” principle, and to carry out sound monitoring and reporting in line with the applicable regulations. Anti-money laundering and fraud prevention policies are regularly updated and exercised throughout the group to ensure compliance with local and international regulatory standards.
All of the banks belonging to the ProCredit group set high standards regarding the impact of their operations on the environment. ProCredit banks take a three-pronged approach to environmental challenges:
Internal environmental management system
ProCredit Bank Moldova is putting in place an approach to better understand and improve the sustainability of its own energy use and environmental impact. As a matter of policy, the bank pays careful attention to environmental issues when opening a new branch or refurbishing an existing one. For example, all of our furniture is made from chipboard, a recycled material. We now use energy-saving light bulbs and plan to switch to LED lamps in the very near future. To further protect the environment, we no longer install energy-intensive equipment, such as large air-conditioners. Environmental issues are an essential component of the training provided to ProCredit Bank staff at the local, regional and international level. For example, for their final project, participants in the Young Bankers Programme are required to develop a blueprint for a green business that would not only do no harm to the environment but would even help to improve it. The bank has designated an Environmental Coordinator to be responsible for monitoring our environmental performance, and co-ordinating efforts to improve it.
Management of environmental risk in lending
ProCredit Bank Moldova has implemented an environmental management system based on continuous assessment of the loan portfolio according to environmental criteria, an in-depth analysis of all economic activities which potentially involve environmental risks, and the rejection of loan applications from enterprises engaged in activities which are deemed environmentally hazardous and appear on our institution’s exclusion list. By incorporating environmental issues into the loan approval process, ProCredit Bank Moldova is also able to raise its clients’ overall level of environmental awareness.
Promotion of “green finance”
ProCredit Bank Moldova aims to promote economic development that is as environmentally sustainable as possible. In 2012, we launched a programme of green finance services consisting of energy efficiency loans for private clients as well as for businesses. This initiative will also involve building relationships with suppliers of environmentally friendly equipment and services, and encouraging them to offer services bearing the EU standard energy efficiency labels. The bank aims to use its green financeservices and approach to increase public awareness and understanding.