ProCredit Bank

ProCredit Bank

0800 000 10 Contact Centre

+373 22 27 07 07 for international calls

 

 

ProCredit Bank measures regarding Covid-19

 

Dear Client

 

In order to safely continue our activity during COVID19 situation, it is important to be sure that we respect the measures coming from the Comission of Exceptional Situations, and that each of us takes preventive measures to reduce the risk of the new virus spreading.

 

Health and safety of our clients and employees is of the outmost priority for ProCredit Bank. Therefore, we recommend to avoid exposing yourself to any unnecessary risk and to respect the protection measures that are recommended by the authorities.

 

During this period, we recommend to use the digital channels offered by ProCredit Bank. We make sure that both ProBanking and Mobile Banking platforms are working under optimum conditions for your banking operations to be done fast and safe, from home.

 

However, if it is necessary to come to one of the ProCredit Bank service points, please make a prior appointment through our Contact Center on phone number 0800 000 10. At the same time, we kindly ask you to be aware of the following:

 

  • Each employee from the Service Point serves only one person at a time
  • Keep a minimum 1m distance from the next person
  • Use the hand sanitizer dispensers available at our Service Points

 

ProCredit Bank service points have a reduced working program, from Monday to Friday, between 9:00 - 13:00, without break

 

Besides working hours, our 24/7 Zones are available non-stop for urgent transactions that cannot be done through digital channels.

 

ProCredit ATMs are working normally and are supplied periodically. However, for your own safety, we recommend to use your contactless card for POS payments and other digital channels for utilities payments.

 

Toghether we are safe

 

Because we want to be here for our clients, we make efforts to support them in passing through this difficult time.

 

We continue to support our private individuals and legal entities, who are affected by the pandemic, directly or indirectly. We come with individual approach to our clients in order to ensure the continuity of their activity.

 

Prevention measures

                                                                                 

                Avoid crowded places                                                  Use your card for everyday payments
             

                                                                                                   

Respect the recommendations from Comission                       Keep at list 1m distance from other people    

of Exceptional Situations regarding public health                                           

 

 

It is good to be informed, but at the same time, make sure that your sources are official.

 

Official communication channels

 

  • The Government of the Republic of Moldova

          https://gov.md/en

 

  • Ministry of Public Affairs

           http://mai.gov.md/en

 

  • The General Inspectorate for Emergency Situations

           https://dse.md/en

 

  • Ministry of Finance

          https://mf.gov.md/en

 

  • World Health Organization

          who.int/

 

Stay home! Choose Direct Banking!

 

For any further information or assistance, please do not hesitate to contact us on 0800 000 10 for national calls, +373 (22) 27 07 07 for international calls or by email on mda.pcb@procredit-group.com